Returns & refunds

Thirty days from the day it arrives.

A ritual takes time to settle into. If your Luméra tool isn't right for you, tell us below and we'll take care of it. No conditions in fine print.

Your name

Email address Use the address you ordered with, if you can.

Order number Found at the top of your order confirmation email.

Date it arrived Your 30 days start from this date, not the order date.

Which product As it appears on your order confirmation. List all items if more than one.

Reason

Condition

Unopened, still sealed Opened but unused Used

This doesn't affect your refund. It only tells us whether you'll need to post anything back.

What would you like us to do

Refund me Send a replacement Help me use it first

Tell us more What didn't work? This is the part we read most closely — it's how we improve.

Our team will review your request and get back to you within one business day.